Callup LLC was organized because we knew numerous seniors live alone and feel isolated, lonely and insecure with little contact to others. They needed regular contact to check up on them and to see if their needs were met. Many middle-aged “boomers” are busy with their own lives and do not have time or opportunity to contact their loved ones on a daily basis. To bridge the requirements between old parents and elderly children, we decided to organize Callup LLC.

What is the cost of the SeniorCallup service?

The cost is $ 39.95 a month for a daily call; $ 24.95 a month for a call every second day. $ 19.95 a month for a weekly call. No contract or initial fee, but a minimum of three months service is required.

WHEN WILL THE SENIOR BE CALLED :

The Senior will decide the approximate time he/she wants to be called,

Or a time will be decided upon in cooperation with the Primary contact. Typically, a Senior will be called before noon. Time intervals are in half/hour segments.
(7.00 to 7:30 or 7:30 to 8:00 etc.)

WHO IS THE PRIMARY CONTACT :

The Primary Contact is the person we will call in case of an Emergency although first contacts will be with emergency personnel or organizations.

The Primary Contact is the one who prepares the Profile (see below). The primary contact is also the person who will receive weekly reports from us with comments about our conversations with the senior.

THE PROFILE.

A profile is prepared in cooperation with the Primary Contact. The purpose of the profile is to provide the Personal contact with necessary background information to make the calls proper, useful and interesting for the senior.

The profile typically covers subjects of importance to the senior such as health issues; safety; contact with others; concerns about their animals and so forth. (See Profile, Get Started.)

EMERGENCY SITUATIONS.

As part of the SeniorCallup service, the Senior will receive a CallupAlert contact telephone number. The Senior can program that telephone number into his/her telephone.

In case of emergency, the Senior can punch that number and get immediate contact with CallupAlert which is always there and will know how to act.

If a Personal contact detects unusual behavior during a call, special emergency procedures are initiated, including immediate contact with the Primary contact.
“Unusual behavior” may refer to slurred or uncomprehensive speech. This may indicate a stroke. Also, complaints about pain or other physical ailments that may indicate medical problems in need of immediate attention.

Who are the Personal Contacts:

Each senior has will have a Personal contact with a back-up. Personal contacts are usually young or middle-aged women.

All Personal contacts have been screened prior to training and assignments.

NEEDS.

"Needs" can be so many things. In case of urgent needs, our Emergency procedures may click in. Otherwise, "General needs" will be reported in e-mail to the primary contact for action.

ISSUES WE DO NOT DISCUSS.

Our Personal contact will not discuss anything related to financial matters. Our quality control monitors calls to ensure that procedures are strictly followed.

LENTH OF CALLS.

Contact calls last up to 5 minutes. Experience has shown that this length of time is sufficient for a solid conversation.

REPORTING.

The Personal contact makes a note after every conversation with the senior. A monthly summary is prepared and emailed to the primary contact. More frequent (weekly) Weekly summaries will be prepared and submitted in cases where there are special needs or critical issues with the senior.

SECURITY.

All callers have been checked for criminal records prior to being hired. The callers are under constant supervision and control with random control of all contact calls.

CAN A SENIOR CALL FOR HELP.

In cooperation with CallupAlert, the senior will receive an emergency telephone number that will bring her in immediate contact with emergency personnel.

A Senior can always call the designated number for help or assistance. The Callup Center is staffed at all times. In case of frequent and inconsequential calling by a Senior, the primary contact will be informed and a solution be found. Emergency calls are limited to three calls a month. Calls in excess of this limit will be charged at$ 5 a call.

CAN THE CALLUP TIME BE CHANGED?

Yes, Callup time can be changed by either the Senior or the Primary Contact.

WHEN CAN THE PRIMARY CONTACT CALL SENIORCALLUP?

SeniorCallup may be contacted at any time. When contacted by the Primary Contact, we ask that all telephone conversations be confirmed with a follow-up E-mail (contact@seniorcallup.com) to make certain that instructions etc. have been registered and clearly understood.

CONTACT SENIORCALLUP.

Telephone contact: 1-800-692-7108  |  Email: contact@seniorcallup.com

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